Last updated: June 2026. We review this policy at least once a year. This is a starting template — please confirm it reflects your actual practices and consult a solicitor before relying on it.
This privacy policy explains what personal data Golders Green Leak Detection ("we", "us", "our") collects from you, how we use it, and the rights you have over it under UK GDPR and the Data Protection Act 2018. It applies to anyone who contacts us, books a leak detection survey, visits our website at https://goldersgreenleakdetection.co.uk, or whose data we receive from a third party (such as your insurer).
1. Who We Are
Golders Green Leak Detection is the data controller of the personal data we process about you.
- Trading address: Golders Green Rd, Golders Green NW11 8LR, Golders Green, NW11 8LL
- Telephone: 020 8050 4690
- Website: https://goldersgreenleakdetection.co.uk
If you have any questions about this policy or how we use your data, contact us using the details above.
2. What We Collect
We only collect what we need to provide the service you've asked us for. Depending on how you interact with us, this includes:
- Identity and contact details: your name, postal address, email and phone number.
- Property details: the address of the property to be surveyed, leak symptoms, photos of damage, age and type of system.
- Survey records: findings from our visit, thermal images, written reports, recommendations.
- Payment information: we don't store full card details — payments are handled by our third-party payment processor.
- Insurance details: your insurer's name, policy reference and claim number (only if you ask us to liaise with them on your behalf).
- Website information: your IP address, browser type, pages visited, and approximate location, collected automatically by analytics cookies.
- Marketing preferences: whether you've opted in to receive emails or SMS from us.
3. How We Collect It
- When you call us on 020 8050 4690 or message us.
- When you fill in an enquiry, booking or contact form on our website.
- During the leak detection visit itself — engineer notes, measurements, photographs.
- Through cookies and analytics tools on our website.
- From third parties with your authorisation — for example, your insurer, your letting agent, or a builder who has referred us.
4. Why We Collect It (Lawful Basis)
UK GDPR requires us to have a lawful basis to process your data. Ours are:
- Performance of a contract — to deliver the leak detection or repair service you've booked with us, send you the report, and take payment.
- Legal obligation — to keep tax and accounting records (HMRC requires 6 years), and to respond to lawful requests from regulators.
- Legitimate interest — to improve our service, defend ourselves against claims, contact you about a recent enquiry, and follow up on guarantee claims. We've balanced this against your right to privacy.
- Consent — for any marketing communications (email or SMS) and for non-essential cookies. You can withdraw consent at any time.
5. How We Use Your Information
- To schedule and carry out your leak detection visit.
- To produce a written trace and access report and supply it to you.
- To process your payment and issue an invoice.
- To liaise with your insurer, when you've asked us to.
- To honour our 12-month leak-free guarantee on any repair we've performed.
- To respond to questions, complaints and warranty claims.
- To improve our website, training and service quality.
- To send you occasional marketing or follow-up messages — but only if you've opted in.
6. Who We Share It With
We never sell your personal data. We share it only with parties who help us deliver our service, and only what they need to do their job:
- Our engineers and subcontractors — bound by confidentiality.
- Your insurer or claims handler — only with your explicit permission.
- Our payment processor — to take card payments securely.
- Our IT and software providers — for hosting, email, scheduling and report generation.
- Our accountant — for bookkeeping and tax returns.
- HMRC, the police, or other regulators — only where we are legally required to disclose.
- Our solicitors and insurers — only in the event of a dispute or claim.
7. International Transfers
Most of your data stays in the UK. Some of our software providers (for example, email and analytics) store data in the EU/EEA or the United States. Where this happens, we rely on UK-approved safeguards such as Standard Contractual Clauses or an adequacy decision to protect your information.
8. How Long We Keep It
- Customer records and invoices: 6 years after our last interaction (HMRC requirement).
- Survey reports and photos: 6 years (an insurance dispute can arise within this window).
- Marketing data: until you unsubscribe or for 24 months of inactivity, whichever is sooner.
- Website analytics: up to 26 months.
- Enquiries that don't lead to a booking: 12 months.
9. Your Rights
Under UK GDPR you have the following rights. To exercise any of them, contact us on 020 8050 4690 or write to us at the address above. We'll respond within one calendar month, free of charge.
- Right of access — get a copy of the data we hold about you.
- Right to rectification — correct inaccurate or incomplete data.
- Right to erasure — have your data deleted (subject to legal retention obligations).
- Right to restrict processing — limit how we use your data in certain circumstances.
- Right to data portability — receive your data in a structured, machine-readable format.
- Right to object — to processing based on legitimate interest or for direct marketing.
- Right to withdraw consent — at any time, where we rely on consent.
- Right to complain — to the Information Commissioner's Office (details below).
10. Cookies
Our website uses cookies to make it work and to help us improve it. There are two types:
- Strictly necessary cookies — these make the site function (for example, remembering form input). They're always on.
- Analytics cookies — these tell us anonymously which pages are popular and how visitors move through the site (Google Analytics). We only use these with your consent.
You can clear or block cookies at any time through your browser settings. Disabling strictly necessary cookies may affect how the site works.
11. Children
Our services are for adults arranging work on property. We don't knowingly collect data from anyone under 16. If you believe we have, contact us and we'll delete it.
12. Security
We take appropriate technical and organisational measures to protect your data, including encrypted transmission of forms, access controls on customer records, and secure disposal of paper records.
13. Changes To This Policy
We review this policy at least once a year. The current version is always available at https://goldersgreenleakdetection.co.uk/privacy.html. We'll tell you about material changes by email or a notice on the website.
14. How To Contact Us
If you have a question, want to exercise a right, or want to complain, please contact us first:
- Phone: 020 8050 4690
- Address: Golders Green Leak Detection, Golders Green Rd, Golders Green NW11 8LR, Golders Green, NW11 8LL
If you're not satisfied with our response, you have the right to complain to the Information Commissioner's Office:
- Information Commissioner's Office
- Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
- Helpline: 0303 123 1113
- Website: ico.org.uk